Here are some commonly asked questions about our agency and our services:
If I can get the same pricing by booking online as I do with you, what is the advantage of using an agent?
By booking online, you receive a confirmation number and impersonal reminder emails. When you book with us, you get someone who takes the time to get to know your travel wishes, cares about your trip and the memories you make with your loved ones, and will work very hard to help you customize the trip of your dreams. Our agents are here to answer any questions you may have along the way and can help with things you may not have thought of such as travel insurance, ground transportation, stroller and/or ECV rentals, and much more. Vacations are not one-size-fits-all! Your vacation experience should be tailored to YOUR wishes and dreams - not those of an outdated, ill-informed blog post from 2013, or left to the crowd-sourced opinions of your (albeit well meaning) social media friends who haven't stepped foot in the destination in 6 years.
For Walt Disney World, we're here to help you avoid crowds by telling you which park is best to visit each day (if desired), recommend the best restaurants, make suggestions or dining reservations for you (check with your advisor for their individual policy), and offer extensive guidance for using Disney’s FastPass+ reservation system. We also monitor your package for discounts and apply any your reservation is eligible for. If you book online, Disney will not let you know that you can save money. If you want to apply a discount, you will spend time on hold trying to get it — sometimes hours! Booking your vacation with our agency gives you the unique benefit of working one-on-one with an expert who can help you navigate the intricacies of planning the perfect Disney vacation. We do offer fee-based white glove planning service for those interested, but retain a complimentary option as well.
No matter the destination, having an advocate on your side when you travel is invaluable. While we all hope that our vacations go off without a hitch, sometimes things happen. When you book with a travel agent, you have access to a single point of contact for all of your vacation needs, questions, or concerns. You have one phone number to call, where you'll reach the same person every time - someone who knows you by name, not confirmation number.
How do you get paid if the trip price is the same through you or directly through the resort?
Disney, Universal, Sandals/Beaches, and countless other vendors build commission into all of their pricing. If you book with them, they keep that money. If you book with an agent, they pay our agency after your trip is complete. The price is exactly the same directly or through Little Luxuries Travel®. It’s a win-win — you get a plethora of value-added service and expert advice free of charge - and you’re supporting a small business without spending any additional money.
We do offer fee-based, personally customized, white glove planning service for Walt Disney World Resort only. If you wish to learn more about this option, please let us know!
There are a lot of travel agents/agencies out there – what makes you different?
This is SO important. The agents of Little Luxuries Travel® are experienced in the destinations they sell. We've traveled to Walt Disney World and Disneyland more times than we can count, and have sailed multiple itineraries with Disney Cruise Line. Collectively, we’ve stayed at nearly every property at Walt Disney World, Disneyland, and Universal, have eaten at most of their restaurants, and have sailed every ship in Disney's fleet! Our owner is a current annual pass holder at both Walt Disney World and Universal Orlando and can be found in their parks multiple times each year.
No guidebook, blog, or website can provide more accurate, timely, and helpful information than someone who is on the ground in the parks several times a year! At the time of this writing in late 2020, we’ve helped over 1,500 families plan their trips to a Disney destination (!!!). Our agents are all graduates of Disney’s College of Knowledge, which tests agents on their knowledge and expertise on an annual basis. We are all Universal Orlando Specialists as well. Many of our agents are Certified Sandals Specialists, Masters of Adventure with Royal Caribbean Cruise Line, Commodores with Princess Cruise Line, and more. If one of our agents has suggested a product or destination for your consideration, you can be sure that they know the brand or destination inside and out and have either visited firsthand, or that they have completed extensive training. Your happiness is our #1 priority!
Why Little Luxuries Travel®? Do you cater only to luxury clients?
Definitely not! Little Luxuries Travel® advisors work with all budgets! Our name comes from our love of the “little luxuries” in life and the belief that they can be found in the smallest of things. Crisp, clean bed linens, plush robes & towels, and lighted makeup mirrors in hotel rooms are some of our personal favorite “little luxuries”. Having someone handle the intricate details of your vacation experience is certainly one too — no matter your budget!
Why do some of your advisors offer fee-based Walt Disney World planning service?
Several advisors at Little Luxuries Travel® have spent years honing their craft and now offer fee-based, white glove professional planning services to their clients. For clients choosing to pay their (very reasonable) fee, these advisors offer extensive planning service for Walt Disney World Resort including:
- Advanced dining reservations and FastPass+ selections made for your family at the exact time the booking windows open
- Personalized suggestions given and reservations made for special experiences such as fireworks dessert parties, children's makeovers, tea parties, and more
- Arrangement of any special requests such as birthday cake orders at your favorite on-property restaurant, spa appointment reservations, in-room deliveries, etc.
- Personalized tips & tricks, customized to your family's stated interests and "must dos"
Simply put, our advisors are experts when it comes to Disney. They're frequent visitors at Walt Disney World and they know the parks, resorts, restaurants, and experiences inside and out, and have each worked with hundreds of families during their careers. These advisors charge fees for their professional planning services, much like many other professionals — financial planners, attorneys, interior designers, etc. Travel advisor commissions are generally nominal, and fees allow these advisors to spend additional time getting to know you and your family, and crafting the perfect trip just for you.
Do I have to pay for my whole trip up front? Do I pay you or your agency?
Unless your trip is within 30 days, the answer is almost always NO! Most destinations have flexible payment terms and require minimal deposits. For example, when booking a Walt Disney World vacation package, a deposit of just $200 is required. The remaining balance is due in full 30 days prior to arrival and can be paid in any increment of $20 or more at a time, as frequently or infrequently as you wish, up until the final payment due date. Your credit card is never charged by your travel agent or by Little Luxuries Travel®. All payments are processed directly through the vendor and will appear as such on your statement (i.e., Walt Disney Travel Company, Disney Cruise Line, Adventures by Disney, Universal Orlando, etc).
Oh no — I booked a trip online/by phone with Disney and now I need help! What can I do?
Great news — you can transfer your reservation to a Little Luxuries Travel® advisor at no charge to you! If you booked a package with Disney within the last 30 days and your reservation is not yet paid in full, you can complete a quick & easy form that will allow you to take advantage of our planning services! No changes will be made to your booking — you’ll even keep the same confirmation number! You can complete the form online by clicking here.
Not interested in transferring your reservation but want our white glove planning service? We offer that for a reasonable fee! Let us know if you're interested in learning more about this option!